While the reception workers in any business can make customers feel comfortable and well-oriented, there are few contexts where they are as vital as in the medical world. Patient access specialists work as the first contact with patients visiting a doctor's office or other healthcare settings.
People often come to the doctor with stress or concerns, and the patient access specialist they encounter shapes their experience, calms them down and helps them feel cared for and supported. If you're looking for a role that impacts people and keeps you busy with new tasks every day, a patient access specialist is a fantastic role that can lead to other industry opportunities.