Different people use different methods to resolve conflict, and most people have one or more natural, preferred conflict resolution strategies that they use regularly. It is possible to scientifically measure an individual's inclinations toward specific conflict resolution strategies. In this article, we will discuss the five different categories of conflict resolution from the Thomas-Kilmann model, as well as their advantages and disadvantages.
It is no secret that in the last decade, Portland's population has grown and the makeup of its workforce has changed drastically. In order to continue to effectively manage your employees, you must adapt, learn new skills, and gain an understanding of the diverse and ever-changing Portland workforce. It is critical as a manager to provide a healthy, safe, and respectful workplace for all of your employees. In order to accomplish this task, as a manager, you must continue to grow and improve in areas such as diversity, transgender employees, and workplace harassment. Workplace discord and stress affect everyone within the company and can affect not only your team's morale but also their productivity.
Heiko Spoddeck has worked at PCC for the last 16.5 years teaching math, physics, and chemistry. This year is the first time he will teach “Transgender Employees - Creating an Inclusive Community.”
Having been with Portland Community College since 1999, Carolyn Waterfall has taught a wide variety of highly experiential and fun courses designed to enhance leadership, management and communication skills.
PCC's Continuing Education programming offers professional development workshops in addition to its long term certification programming. This Fall, PCC Professional Development & Training offers 4-8 hour courses in communication, leadership, delegating, resolving conflict, supervision and project management.
Our personal and professional development courses offered this Fall provide advanced training in communication skills, motivating others, leadership and real estate, among other subjects.
Supervisors play an integral role in the organizational structure and hierarchy of a company. They help manage other employees in the process of carrying out their daily tasks and ensure business operations run smoothly and efficiently.
“We’re way past big speech time” said Coach Norman Dale in the renowned 1986 sports film Hoosiers, based upon a small-town Indiana basketball team that made it to the state finals.
The coach, portrayed by actor Gene Hackman, knew that it wouldn’t be a motivational pep talk to a bunch of underdogs that led to victory. The championship would be the result of ongoing leadership bringing individuals together to achieve a common goal.
July courses offered by PCC Professional Development and Training are great introductions for developing leaders, or delectable refreshers for those who've been at it awhile.
In work and life, effective communication is a critical piece to successful relationships, leadership, and growth. There are communication challenges that can trip up any professional — like reacting instead of responding, treating everyone the same, or assuming your message is understood. And today’s many outlets for communication — like email, text messages, social media, and instant messaging — can actually make communication more complicated, rather than easier.
In this post, we’ll take a look at some wise words that offer practical advice for effective communication.