Different people use different methods to resolve conflict, and most people have one or more natural, preferred conflict resolution strategies that they use regularly. It is possible to scientifically measure an individual's inclinations toward specific conflict resolution strategies. In this article, we will discuss the five different categories of conflict resolution from the Thomas-Kilmann model, as well as their advantages and disadvantages.
PCC's Continuing Education programming offers professional development workshops in addition to its long term certification programming. This Fall, PCC Professional Development & Training offers 4-8 hour courses in communication, leadership, delegating, resolving conflict, supervision and project management.
Our personal and professional development courses offered this Fall provide advanced training in communication skills, motivating others, leadership and real estate, among other subjects.
Supervisors play an integral role in the organizational structure and hierarchy of a company. They help manage other employees in the process of carrying out their daily tasks and ensure business operations run smoothly and efficiently.
There are many ways that people communicate throughout the world, including facial expressions, verbal cues, and body language. Since there are many ways to convey a message, it’s important to make sure one is clear in their intent when communicating. This is especially true in the workplace when you’re engaged with a team to finish an important task or project.
As political polarization has gotten steadily worse over the last few election cycles, so too has political tension in the workplace. In the close quarters of a work environment, political differences, especially when combined with the pressures of work, have the potential to get out of control. Fewer than a quarter of employers have formal, written policies on political conversations in the workplace. So, it’s important to have an understanding of the management skills that can help you handle these conversations before they escalate into heated debates. We’ve put together some management communication tips to help you do that.
Do you want to be a stronger leader? In today’s world, too many of us think leading means doing it all on our own — everything from making the “To Do” lists to checking each task off on those lists. But that’s a recipe for burnout! Most strong leaders don’t do everything on their own; they delegate. The power of accepting help can help you become a strong leader by enabling you to work less and do more.
While it can seem daunting, building a strong network is pivotal to success in your professional life. You need reliable connections that can help you or your business grow. Even if you are not the most outgoing person, you can develop the skills you need to be an effective and memorable networker.
Do you look around and think your employees or colleagues are bored in your meetings? Are you, perhaps, bored yourself? If this sounds familiar, your meetings are unproductive, and you and your employees would be better off getting work done, rather than meeting. Though meetings ranked as the number one office productivity killer, according to a survey of U.S. professionals by Salary.com, meetings are important in every business and necessary to get tasks accomplished. Learning how to conduct effective meetings will change the way work gets done in your business. Your employees will look forward to their meetings and leave feeling excited about the progress. With a little planning, leadership, and monitoring, meetings can be both effective and enjoyable.
Persuasion is perhaps one of the most misunderstood word in today’s culture. People think of “Persuaders” as phoney people in suits, trying to convince people to do or buy something that only benefits the persuader themselves.