Illness — acute or chronic — or injuries can interrupt life dramatically. The rise and fall of emotions in reaction to an illness, injury, or surgery can create instability, numbness, and a sense of hopelessness. A cancer diagnosis can take a person through dozens of emotions in a single minute. Fear of the unknown, loss of control, confusion, grief, anger, depression, and anxiety can hit hard. Who will be there to help this person during this surreal and scary time?
As a healthcare professional, your communication skills need to be stellar and a top priority. Good communication skills are required by ALL healthcare professionals, not just by the social workers and psychologists. Active listening, responding appropriately to patient’s needs and concerns, properly assessing body language, and possessing a non-judgmental attitude are all necessary skills that healthcare workers need to possess. The importance of communication in the healthcare industry can help prevent injuries and death, increase trust between the patient and the caregiver, and strengthen relationships with other staff members. This post will discuss how communication can save lives in healthcare and increase success on the job.