No matter what industry you’re in, there’s bound to be some kind of workplace politics at play. People are always striving to look good, jockeying for a promotion or strengthening connections with the “right” people. And more often than not in these situations, there is some kind of power dynamics in play.

These power dynamics become even more evident under certain stressful situations, like when you’re giving feedback to another colleague in the office. Giving feedback to others is a key part to team success, but you need to consider who you’re giving it to, their position, and how responsive they might be based upon the power dynamics at play.

Congratulations! You completed your LinkedIn profile. Now all you have to do is sit back, relax and let the job offers roll in, right? Wrong! There are scores of qualified job candidates out there. To be successful, you need to leverage your LinkedIn network to attract new job opportunities. Here are five LinkedIn tips for professionals to use to be sure you get noticed.

Since the dawn of the workplace, the relationship between management and subordinates has been a complicated one. Managers are trying to maximize the performance of their teams and a necessary part of that process is providing constructive criticism to individual contributors.

But knowing how to provide feedback to subordinates in a way that doesn’t ruffle any feathers can often get tricky. There’s always the danger of someone taking things too personally, creating drama, or damaging team morale.

Susan Bender Phelps is an instructor at CLIMB who teaches workshops and courses focused on thriving in the professional work.

It goes without saying that customer service is vital. More than 75% of consumers see customer service as representative of how much a brand values them. Another 70% say their experience is defined by how they feel they're being treated. What you may not realize is that delighting your customers takes more than just standard customer service — it's not enough to give them a smile and a can-do attitude.

In today's post, we'll discuss three of the biggest factors in how to delight your customers.

Working with difficult people is neither pleasant nor stress free. We also know just how unavoidable it can be. Accomplishing your project and career goals requires you to be good at handling difficult people in the workplace, so take a moment to reflect with our top tips for how to handle difficult people in the workplace.

Dealing with different personality types in the workplace can be tough. Having to shift gears from one conversation to the next and trying to get all your work done can be an onerous task.

What helps is when we define the different personality types that exist, and more importantly consider difficult workplace personalities. What are the signs of difficult personality types in the workplace and what can you do to handle them so that your work isn’t affected?

Unfortunately, living and working with difficult people is unavoidable. While they're a little easier to manage in our personal lives, at work, it can become a struggle to balance professionalism and quality work with putting up with distractions and setbacks. Today's post discusses nine best practices for working with difficult people so you can keep your sanity while accomplishing your goals and completing projects on time.

Whether you consider it a life hack, a work hack, or plain old self help, sometimes it takes an outside perspective to help you get on track at home, at work, and throughout your day. Some people naturally have what it takes to flow from one task to the next, but if you find yourself struggling, the tips in today's post will be a great starting point for making your day a little easier.

Good salespeople often have the gift of gab. It’s important for them to be able to engage with customers and speak eloquently about what their selling. But to be truly great, knowing when not to talk is just as important. In this post we’ll go over some ways to help you become a better listener, and how doing so will improve your closing rate with clients.