So many important aspects of a doctor's visit begin to solidify when you first walk in the door. Think about the difference between being greeted politely and immediately connected to your provider versus not being noticed and then being haphazardly registered and checked in for your appointment. As a Patient Access Specialist, you get the opportunity to make people feel connected, cared for, and ready for their appointments, all while doing important behind-the-scenes data collection that helps you to continue serving them well during the payment or insurance process.
Maybe you're asking, "What is a patient access specialist, anyway?" Patient access specialists are the workers who first interact with a person coming into a medical clinic or doctor's practice. Their combination of greeting and entering information into the scheduling and documentation databases is one of the vital components of keeping the practice running smoothly. As a Patient Access Specialist, you need a combination of skills to find success in helping patients feel at ease.