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Mary Bradbury Jones

Mary Bradbury Jones is a Training and Organizational Development expert who has spent over 25 years helping individuals and organizations learn, grow and develop. Mary has a Masters in Human Resources Development and a graduate certificate in Organizational Development. She has worked in a variety of industries - Retail, Hospitality, Financial, and Academia -working one on one with organizations to help them implement learning and development initiatives, develop leaders, execute change, and build learning organizations. Prior to coming to PCC, Mary was the Dean of the School of Business at Marylhurst University where she remains a faculty member. She teaches classes in management, leadership, and organizational behavior.

Recent Posts

5 Things Every Manager Should Know About Social Media Marketing

Posted by Mary Bradbury Jones on April 19, 2016

Social media can be a confusing topic these days, especially for small business marketers. With so many websites, platforms and avenues for social media it’s hard to know where to focus your efforts.

Aside from your regular marketing efforts, you’re trying to manage multiple accounts on Facebook, Twitter, Instagram, LinkedIn, etc... as best you can. And how do you determine what’s working and what’s not?

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Topics: Professional Development, Sales & Marketing

Combating Workplace Drama: 10 Tips Every Professional Needs to Follow

Posted by Mary Bradbury Jones on April 12, 2016

Workplace drama, it’s something we’ve all encountered but the way we deal with it can go a long way in defining how future adversity and conflict will be handled.. Whether it’s a disgruntled co-worker, a manager with personal issues or simply a work-related disagreement that’s gone too far; many struggle with how to combat workplace drama.

That is why we’re presenting you with the following 10 tips and tricks on how to create a drama free workplace that every professional should follow in order to to keep everything on an even keel.

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Topics: Professional Development

9 Tips for Dealing with Difficult People in the Workplace

Posted by Mary Bradbury Jones on March 25, 2016

Unfortunately, living and working with difficult people is unavoidable. While they're a little easier to manage in our personal lives, at work, it can become a struggle to balance professionalism and quality work with putting up with distractions and setbacks. Today's post discusses nine best practices for working with difficult people so you can keep your sanity while accomplishing your goals and completing projects on time.

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Topics: Professional Development, Small Business, HR & Organizational Effectiveness, Communications

Real Life Productivity Tips That Will Change the Way You Work and Live

Posted by Mary Bradbury Jones on March 21, 2016

Whether you consider it a life hack, a work hack, or plain old self help, sometimes it takes an outside perspective to help you get on track at home, at work, and throughout your day. Some people naturally have what it takes to flow from one task to the next, but if you find yourself struggling, the tips in today's post will be a great starting point for making your day a little easier.

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Topics: Professional Development, Communications, Leadership

The Top 4 Tips for Improving Your Projects Today!

Posted by Mary Bradbury Jones on March 18, 2016

No matter how great your business is, there's always room to grow and better the quality of your projects. In today's post, we'll discuss some top tips for improving your projects by helping you improve the way you manage your team. Developing your leadership across each point will help your team grow and establish or improve the processes that not only help them function, but succeed.

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Topics: Professional Development, Project Management

5 Ways You Can Improve Customer Service with Better Emails

Posted by Mary Bradbury Jones on February 17, 2016

Aside from offering quality products and services, your business undoubtedly relies heavily on customer service. Ensuring customer satisfaction through the sales process is one thing, but as you already know, customer service can't end there. You need to ensure that all the communication channels provide stellar customer service. Email may not seem like the “go-to” customer service option, especially in the face of Live Chat assistance options. However, it remains a primary form of customer service communication — in point of fact, 72% of adults prefer to interact with brands and retailers through email.

In today's post, we'll be discussing five ways you can improve customer service with better emails.

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Topics: Professional Development, Small Business, Sales & Marketing

Top 5 Advantages for Becoming a Quality Management Professional

Posted by Mary Bradbury Jones on February 08, 2016

Whether you're looking to add value to your business, your position or you're looking for a way to alter the direction of your career, becoming a quality management professional offers the skills and opportunities to take your work to the next level. After all, quality is what keeps a business running smoothly and what keeps customers and clients coming back for your products and services.

In today's post, we'll talk about five reasons becoming a quality professional can boost your career.

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Topics: Professional Development, Operations

3 Steps to Becoming a Quality Professional (and Why it Matters!)

Posted by Mary Bradbury Jones on January 26, 2016

Quality assurance is essential to the success of any business and in many different industries it requires someone to ensure a certain level of quality is maintained. For working professional and business owners, investing in a quality certification gives you the opportunity to expand your knowledge and understanding of your industry and helps you to become a more effective and valuable leader/employee.

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Topics: Professional Development, Operations

Take Your Organization to the Next Level With a Quality Certification

Posted by Mary Bradbury Jones on January 22, 2016

Now that it’s a new year, you may be looking for new ways to improve your organization. For businesses focused on efficiency and overall quality of their products and services, a quality certification may be the answer you’re looking for.

Below we’ll take a look at three different quality certifications and the benefits for obtaining them.

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Topics: Professional Development, Operations

Top 3 Facets of Business Affected by Quality (and How!)

Posted by Mary Bradbury Jones on December 29, 2015

Maintaining a level of quality is imperative of business, no matter your product, service, focus, or industry. On the surface, how quality affects your bottom line seems obvious. It's also what could make or break your reputation with consumers as well as your reputation with other businesses, and could, in fact, make or break your business' ability to thrive in the market at all.

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Topics: Professional Development, Small Business, Operations

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