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Mastering Mediation: The Essential Skills You Gain

Posted by CLIMB Professional Development and Training on October 13, 2023


Conflict is an inherent part of human interaction, and nearly every workplace encounters its fair share. While some workplaces are no strangers to daily crisis management, even the most harmonious environments can benefit from the skills and insights gained through mediation training. At PCC's Professional Development and Training, we offer courses that equip you with the tools to navigate conflicts effectively, fostering a more peaceful and productive work environment.

The Key Skills & Benefits of Mediation Training

Mediation is not just about communication; it encompasses a range of skills that enable you to address conflicts constructively. Let's delve into the key skills and benefits you can gain from mediation training:

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  1. Clarifying Feelings and Facts: When conflicts arise, distinguishing between emotions and facts is crucial. Mediation training teaches you to navigate the delicate balance between acknowledging and addressing individuals' feelings while establishing the objective facts of a situation. This skill helps facilitate compromise and encourages empathy.
  2. Defusing Defensiveness: Receiving criticism is rarely easy, even when it is well-intentioned and constructive. Mediation training empowers you to approach criticism with curiosity rather than defensiveness. By exploring the root causes and motivations behind criticism, you can disarm defensiveness and foster a more receptive atmosphere.
  3. Equitable Problem Solving: Mediation promotes a problem-solving approach that seeks equitable solutions benefiting all parties involved. Rather than framing conflicts as battles with winners and losers, you'll learn to create solutions that address each party's needs, fostering a sense of validation and support for all involved.
  4. Cultivating an Open Communication Environment: Beyond resolving individual crises, mediation training provides insights into establishing environments conducive to open and transparent communication. Proactive communication, workload management, and employee check-ins can preempt conflicts from escalating into major disputes, creating a more harmonious workplace.

Learning by Doing: PCC's Approach

Mediation skills aren't developed solely through theory; practical experience is essential. At Portland Community College, our mediation training emphasizes hands-on learning. Our experienced instructors guide you through real-life scenarios, allowing you to practice your strategies and build confidence in your mediation abilities. By the end of the course, you'll be well-prepared to handle workplace conflicts and apply your skills in various life situations.

Who Can Benefit from Mediation Training?

The benefits of mediation training extend to a wide range of professionals and scenarios. Whether you're a manager dealing with employee conflicts, a sales professional managing client relations, or a healthcare worker delivering potentially challenging news to patients, mediation skills are invaluable. These skills can transform your work environment into a calm, pleasant, and productive space.

Don't wait to enhance your conflict resolution skills. Enroll in a mediation course at Portland Community College today and empower yourself to navigate conflicts effectively, fostering healthier workplace dynamics and personal growth. Master mediation, and watch your ability to handle conflicts with confidence and grace soar to new heights.


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Topics: Professional Development, Mediation

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