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Why Personality Assessments are Valuable and How to Use Them in the Workplace

Posted by Mary Bradbury Jones on September 20, 2016

As an employer, you can better understand your employees’ traits and roles within your organization by using personality tests. Personality tests can be extremely valuable to all employers across many different industries and organizations.

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Topics: Professional Development, HR & Organizational Effectiveness, Communications, Leadership, Management

5 Mental and Behavioral Health Courses Every Healthcare Professional Could Benefit From Taking

Posted by PCC Institute for Health Professionals on September 09, 2016

As a healthcare professional, you will work with a variety of cultural groups, patient populations, and varying psychological diagnoses. Therefore, taking advantage of mental and behavioral health courses to improve your knowledge and skills will increase your success when working with different groups of people. The PCC Institute for Health Professionals offers five mental and behavioral health courses that can improve your competency as a healthcare professional.

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Topics: Professional Development, Healthcare, Mental & Behavioral Health, Communications

The Best of: Top 10 List for Navigating Workplace Personalities and Politics

Posted by Mary Bradbury Jones on August 22, 2016

Office politics exist in every workplace setting and are difficult to avoid. Even though you don’t need to participate in office politics to survive, putting your head in the sand and “not getting involved” isn’t practical either — if you aren’t careful, you can be embroiled in a problem you didn’t see coming.

The following top 10 best practices for navigating workplace politics and personalities should help you stay ahead of the game and keep you focused on why you are there — to do your job.

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Topics: Professional Development, Small Business, Communications, Leadership, Management

5 LinkedIn Tips for Professionals Looking to Network

Posted by Mary Bradbury Jones on July 20, 2016

LinkedIn is a powerful tool for working professionals and business owners looking to network. In fact, it’s the biggest online social media tool created exclusively to help grow your professional reach. There are several networking best practices you can use in order to maximize your exposure, including specific LinkedIn tips that we know work very well on the platform. Here, we’ll discuss five LinkedIn tips for networking so you can make the most of your experience.

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Topics: Professional Development, Communications, Sales & Marketing

Why Every Healthcare Professional Needs Cultural Competency Training — Whether Required or Not

Posted by PCC Institute for Health Professionals on July 19, 2016

Cultural competence in the healthcare field enables medical professionals to bridge the gap in cross-cultural situations which ensures each and every patient receives adequate attention and gets their needs met. Without cultural competency training, the risk of failed care is high. This is why every healthcare professional needs cultural competency training.

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Topics: Healthcare, Mental & Behavioral Health, Communications

How Power Dynamics Might Be Hurting Your Ability to Give Effective Feedback to Colleagues and Subordinates

Posted by Mary Bradbury Jones on July 14, 2016

No matter what industry you’re in, there’s bound to be some kind of workplace politics at play. People are always striving to look good, jockeying for a promotion or strengthening connections with the “right” people. And more often than not in these situations, there is some kind of power dynamics in play.

These power dynamics become even more evident under certain stressful situations, like when you’re giving feedback to another colleague in the office. Giving feedback to others is a key part to team success, but you need to consider who you’re giving it to, their position, and how responsive they might be based upon the power dynamics at play.

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Topics: Professional Development, HR & Organizational Effectiveness, Communications, Leadership, Management

5 LinkedIn Tips for Professionals Looking to Attract New Job Opportunities

Posted by Mary Bradbury Jones on July 12, 2016

Congratulations! You completed your LinkedIn profile. Now all you have to do is sit back, relax and let the job offers roll in, right? Wrong! There are scores of qualified job candidates out there. To be successful, you need to leverage your LinkedIn network to attract new job opportunities. Here are five LinkedIn tips for professionals to use to be sure you get noticed.

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Topics: Professional Development, Communications, Sales & Marketing

Part 2: 8 Simple Tips for Providing Effective Feedback to Your Subordinates

Posted by Mary Bradbury Jones on June 21, 2016

Since the dawn of the workplace, the relationship between management and subordinates has been a complicated one. Managers are trying to maximize the performance of their teams and a necessary part of that process is providing constructive criticism to individual contributors.

But knowing how to provide feedback to subordinates in a way that doesn’t ruffle any feathers can often get tricky. There’s always the danger of someone taking things too personally, creating drama, or damaging team morale.

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Topics: Professional Development, Communications, Leadership, Management

Experience + Expertise, Meet Your Instructor: Susan Bender Phelps

Posted by CLIMB Center on June 06, 2016

Susan Bender Phelps is an instructor at CLIMB who teaches workshops and courses focused on thriving in the professional work.

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Topics: Professional Development, Meet the CLIMB Team, Meet the PDT Team, Communications

3 Ways to Delight Your Customers That Go Beyond Standard Customer Service

Posted by Mary Bradbury Jones on May 26, 2016

It goes without saying that customer service is vital. More than 75% of consumers see customer service as representative of how much a brand values them. Another 70% say their experience is defined by how they feel they're being treated. What you may not realize is that delighting your customers takes more than just standard customer service — it's not enough to give them a smile and a can-do attitude.

In today's post, we'll discuss three of the biggest factors in how to delight your customers.

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Topics: Professional Development, Communications, Sales & Marketing

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